Refund policy

If you are not entirely satisfied with your purchase, you may request a return for a refund under the following strict conditions:

(1) Timeframe: The return must be initiated, and the item handed over to the carrier, within fourteen (14) days of the original delivery date.

(2) Condition: The item must be completely unworn, unused, unaltered, and unmodified in any way.

(3) Packaging & Documentation: The item must be returned in its original luxury packaging, including all boxes, instructions, paperwork, gemological certificates, labels, tags, and accessories.

(4) Authorized Shipping Only: To ensure security and insurance coverage, you must contact us to receive a complimentary, fully insured prepaid shipping label. You must box the item securely and hand-deliver the package to an authorized staff member at an official carrier location (such as FedEx or UPS) to ensure the package is scanned into the carrier's tracking system. DO NOT USE UNMONITORED DROP BOXES. Returns shipped using unauthorized labels or independent carriers will not be covered by our transit insurance and will be rejected.

(5) Proof of Purchase: The shipment must include the original packing slip or a copy of your receipt, along with a note indicating the reason for your return.

The final decision to accept a request for a refund remains in our sole and absolute discretion following a thorough quality inspection.

We reserve the right to charge a restocking and inspection fee up to 20% of the purchase price, and this fee will be deducted before processing the applicable refund amount.

Returns are not allowed on special orders, custom designs, or jewelry that has been engraved or altered/modified; ALL SUCH SALES ARE FINAL.

All refunds will be credited to the original method of payment, less any restocking and inspection fee.

Within fourteen days of receiving the item, we will either issue you the applicable refund (less any restocking and inspection fee), or we will contact you about why your refund request cannot be processed.