Refund policy

If you are not entirely satisfied with your purchase, you may return eligible items for a refund under the following conditions:

(1) Timeframe: Initiate your return within twenty-one (21) days of delivery by emailing orders@qizzdiamonds.com or through our Submit a Return page. We will send you a complimentary, fully insured prepaid shipping label. The item must be shipped within seven (7) days of receiving the label.

Holiday Returns: Orders delivered between November 1 and December 24 may be returned until January 15 of the following year, subject to all other conditions of this policy.

(2) Condition: The item must be unworn, unused, unaltered, and unmodified.

(3) Packaging & Documentation: Return the item in its original packaging, including all boxes, paperwork, gemological certificates, labels, tags, and accessories, together with the original packing slip or a copy of your receipt. A note explaining the reason for your return is appreciated but not required.

(4) Secure Shipping: Please hand the package to a staff member at an official FedEx or UPS location and keep your receipt. Please do not use unattended drop boxes. Returns shipped with labels not provided by Qizz are not covered by our transit insurance.

(5) Inspection & Refund: If the item is returned in the condition in which it was delivered, we will refund the full purchase price to your original method of payment within fourteen (14) days of receiving it, with no restocking fee. Optional express shipping charges are non-refundable, unless your item arrived damaged or defective, in which case no fees apply and we will also refund any express shipping charges.

(6) Restocking & Inspection Fee: If an item is returned worn, altered, or damaged after delivery, or missing its original packaging, certificates, or documentation, we may deduct a restocking and inspection fee of up to twenty percent (20%) of the purchase price, or decline the return. We will notify you before processing your refund.

(7) Made to Order & Final Sale: Pieces made to order in our standard sizes and lengths are eligible for return under this policy. Special orders, custom designs, custom sizes or lengths, and jewelry that has been engraved, resized, altered, or modified are final sale and cannot be returned. Final sale items remain covered by our 3-Year Limited Warranty.

Defects that appear after the return window are covered by our 3-Year Limited Warranty.