How can we help?
Whether you have a question about a piece, an existing order, or something more specific, we're here to help.
For inquiries regarding existing orders, shipping status, or returns, please contact us at orders@qizzdiamonds.com .
Looking for a particular diamond or gemstone, imagining a custom design, or searching for a piece beyond our collection? Discover how QIZZ Concierge can help bring your ideas to life.
EXPLORE QIZZ CONCIERGEPrefer to reach us directly? concierge@qizzdiamonds.com
We aim to respond to all inquiries within 24–48 hours.
To learn more about our quality benchmarks, design philosophy, and stone consistency, please visit our Qizz Standards page.
To initiate a return within our 21-day window, please review our return guidelines .
For items that arrived damaged or broken, please ensure you report the issue with an attached photo within 48 hours of delivery to orders@qizzdiamonds.com .
SUBMIT A RETURN →
Every day: 9:00 AM–6:00 PM MST
QIZZ LLC
4340 E Indian School Rd STE 21-150
Phoenix, AZ 85018
Please note: This is a corporate mailing office only. To keep your piece protected, please only send returns using the insured label we provide. Packages sent without it can't be accepted.