How can we help?
Whether you have a question about a piece, an existing order, or something more specific, we're here to help.
For inquiries regarding existing orders, shipping status, or returns, please contact us at orders@qizzdiamonds.com .
For custom-made inquiries, bespoke design consultations, or sourcing specific gemstone layouts, please reach out to our dedicated team at concierge@qizzdiamonds.com .
We aim to respond to all inquiries within 24–48 hours.
To learn more about our quality benchmarks, design philosophy, and stone consistency, please visit our Qizz Standards page.
To initiate a return within our 14-day window, please review our return guidelines .
For items that arrived damaged or broken, please ensure you report the issue with an attached photo within 48 hours of delivery to orders@qizzdiamonds.com .
SUBMIT A RETURN →
Monday–Friday: 9:00 AM–5:00 PM MST
QIZZ LLC
4340 E Indian School Rd STE 21-150
Phoenix, AZ 85018
Please note: This is a corporate mailing office only. Packages sent to this address without a pre-authorized insured shipping label will be automatically refused and returned to sender.