Shipping policy

To ensure your piece arrives securely, Qizz™ provides complimentary insured shipping on all orders. Because we deal exclusively in high-value luxury goods, we enforce strict delivery protocols to protect your investment:

Adult Signature Required: All shipments strictly require an indirect or direct signature by an adult (18 years of age or older) at the time of delivery. Packages will not be left unattended.

Eligible Addresses: We only deliver to physical, permanent residential or commercial addresses. We do not ship to P.O. Boxes, APO/FPO/DPO military addresses, hotels, motels, forwarding centers, or temporary lodging. Orders placed with these destinations will be automatically held or canceled.

Carriers & Timelines Shipments are delivered by specialized high-value couriers via USPS, UPS®, FedEx®, or other secure carriers. While we provide estimated tracking, Qizz cannot and does not guarantee specific delivery dates. Actual transit times depend on carrier schedules, holiday closures, payment processing verification, customs or security clearances, and weather delays.

Insurance & Risk of Loss: Qizz insures all shipments during transit. The risk of loss and title to the product transfers to you at the exact moment the carrier secures the required adult signature confirmation at the delivery address. In the event of a delivery dispute, the carrier's official delivery confirmation (including signature logs and digital documentation) shall conclusively establish that you received the product.

To the extent any loss or damage occurs during transport prior to delivery, your remedy is strictly limited to the applicable insurance proceeds provided by our third-party jewelry insurance carrier. You agree that Qizz will not be held liable beyond these insurance proceeds for the conduct of the shipper or transit delays.

Questions & Support If you need to coordinate a specific delivery window or have questions about an active shipment, please contact our concierge team at orders@qizzdiamonds.com.