Shipping policy

Every Qizz piece ships with complimentary, fully insured delivery. Because we work exclusively with high-value fine jewelry, every shipment follows strict delivery protocols to protect your piece.

Processing & Production
Ready-to-ship pieces leave our studio within 1–3 business days. Pieces handcrafted to order are made for you in 4–6 weeks and ship as soon as they are complete. Your product page shows whether a size is ready to ship or made to order.

Delivery Options
Standard insured shipping: complimentary, typically 3–5 business days after dispatch.
Express insured shipping: $55, typically 1–2 business days after dispatch.
Express shipping speeds up delivery once your piece has shipped. It does not shorten production time for made-to-order pieces.

Tracking
You will receive a confirmation email with tracking details as soon as your order ships.

Adult Signature Required
All shipments require a signature from an adult (18 years of age or older) at the time of delivery. Packages are never left unattended.

Eligible Addresses
We deliver only to physical, permanent residential or commercial addresses within the United States. We do not ship to P.O. Boxes, APO/FPO/DPO military addresses, hotels, motels, forwarding centers, or temporary lodging. Orders placed with these destinations will be held or canceled.

Carriers & Timelines
Shipments are delivered by secure, high-value carriers such as UPS®, FedEx®, or USPS. Delivery estimates are not guaranteed, as transit times can be affected by carrier schedules, holiday closures, payment verification, security checks, and weather.

Insurance & Risk of Loss
Every shipment is fully insured while in transit. Risk of loss and title pass to you when the carrier obtains the required adult signature at the delivery address. The carrier's official delivery confirmation, including signature records, will serve as proof of delivery.

If your package is lost or damaged before delivery, please contact us right away. We will open a claim with the carrier and our insurer and keep you informed throughout. Once the claim review is complete, we will replace your piece or issue a full refund.

Questions & Support
To arrange a specific delivery window or ask about an active shipment, contact our concierge team at orders@qizzdiamonds.com.