No, we do not ship overseas at this time. We currently only ship orders within the United States.

Standard shipping typically takes between 3 to 5 business days. Please note that while we process and hand off your order quickly, delivery times are estimates. Occasionally, carriers may experience slight delays due to weather conditions, high seasonal volume, or unexpected transit issues.

Standard insured shipping is complimentary on every order. Express insured shipping is available for $55 and typically arrives within 1–2 business days of dispatch. All shipments require an adult signature on delivery.

If your order has not left our facility yet, we are happy to update your delivery address. Please email the new details to orders@qizzdiamonds.com as soon as possible. Please note that for security and fraud prevention, we are completely unable to modify a billing address once an order has been submitted.

You may return eligible pieces within 21 days of delivery for a full refund. Start your return through our Submit a Return page or by emailing orders@qizzdiamonds.com, and we'll send you a complimentary, fully insured return label. Pieces must be unworn and returned with their original packaging and certificates. Standard sizes made to order are included; custom designs, custom sizes and engraved pieces are final sale. Orders delivered between November 1 and December 24 can be returned until January 15. See our Return Policy for full details.

Pieces that are not in stock are handcrafted to order for you in 4–6 weeks, then shipped with complimentary insured delivery, typically within 3–5 business days. Your product page shows whether a size is ready to ship or made to order.

We're sorry. Please email orders@qizzdiamonds.com within 48 hours of delivery with your order number and clear photos. We'll arrange a complimentary insured return and replace your piece or issue a full refund, with no fees.

Please email us at orders@qizzdiamonds.com within 24 hours of placing your order, and we will do our absolute best to accommodate your request. Because our fulfillment begins immediately and custom items may go straight into production, certain changes or cancellations may not be possible after that window.

We invite you to collaborate with us on a one-of-a-kind creation. Simply email your ideas, inspiration, or custom requests to concierge@qizzdiamonds.com. We will provide a personalized consultation to bring your dream piece to life.

Because we work exclusively with solid gold and fine natural gemstones, our pricing directly reflects the current global market value of these precious raw materials. The market costs of fine gold, diamonds, and rare gemstones shift constantly. To ensure we are always offering the highest quality materials at their true, fair value, our prices may adjust periodically to reflect these market fluctuations.

Please contact orders@qizzdiamonds.com or use our Submit a Return page with your order number and photos. Manufacturing defects are covered by our 3-Year Limited Warranty: we'll send an insured label, inspect your piece, and repair or replace it at no charge.

Every Qizz piece is covered by our 3-Year Limited Warranty against manufacturing defects, including loose stones from a setting defect, prong failure and clasp failure. Covered repairs are free, with fully insured shipping both ways, and every piece comes back professionally cleaned and polished. The warranty does not cover loss, theft, accidental damage, normal wear, or work done by another jeweler. See our 3-Year Limited Warranty page for full details.

To maintain the exceptional luster of your solid gold, natural gemstones, and delicate cold enamel inlays, we recommend avoiding exposure to harsh chemicals, perfumes, soaps, and extreme heat. For our comprehensive, step-by-step preservation instructions, please review our detailed Jewelry Care Guide HERE.